Refund policy
Cancellations:
Orders placed cannot be cancelled or changed once it has been dispatched. Please Whatsapp us on +91 9406685555 to cancel the order before dispatch.
Cancellation Refund timeline
Once the order has been cancelled the refund will be credited with in 24 - 48 hrs to your original payment method.
Returns:
- Product once sold can not be returned or exchanged without a valid reason.
- In case of online purchase customer can return the product if it is not the same model or the product seems damaged.
- Used products cannot be returned.
Return and Refund policy will not be valid for the below reasons:
- If you don't have Unboxing Video from starting to end.
- if you don't Email or WhatsApp us your full video for any Claim within 48 hrs after product delivered.
Replacements:
- If a product is received and is in defective condition (Dead On Arrival) or damaged, the product will be replaced with a new product. The product has to be shipped back to Bon La Vie Store with all original packing and accessories with no damage to serial numbers.
- Once the product is received and reviewed by our quality team, we will dispatch your replacement within 2-3 days of the quality check.
- To help us verify and process your return, replacement, or damage claim quickly, we recommend recording a full unboxing video and sharing it with us via email connect@bonlavie.com or WhatsApp within 2 days of delivery. Claims submitted without this video may take longer to verify but will still be reviewed.
Refund timeline
Once we receive the returned product in its original condition with all tags and packaging intact, the refund will be credited within 2 business days to your original payment method.